CBC – A University of Windsor student is filing a human rights complaint after she was asked to leave a Mac’s store because of her service dog…
Bruce Watson, the director of customer service for Mac’s Convenience Stores, told CBC News that the company’s official policy is to allow service and guide dogs in all of its stores.
He said local management is following up with the clerk, who will go through a “period of re-training” and possibly disciplinary action.
“We need to understand better what motivated him to make the choice,” Watson said. “But the critical thing for us is the customer and the situation and we need to make sure this isn’t repeated.”
Holmes said she appreciated the apology, but still plans on contacting the Human Rights Commission.