Pulling Out The Big Guns

Toronto Star – Tad Klupsas is legally blind and doesn’t drive.

He likes to shop on the Internet.

But he was frustrated by a recent purchase at Future Shop’s website. His order wasn’t processed correctly and he was unable to use any refund options he was given…

“Your refusal to provide alternate contacts is a violation of the Canadian and Ontario human rights codes,” he said in an email, adding that he was a long-time customer of Future Shop and hoped to remain one.

Luckily, he has strong glasses that allow him to read the Toronto Star. He wrote to me a week later, since his problem was still not resolved.


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