A powerful case management system that helps the Canadian Human Rights Commission (CHRC) effectively handle complaints it receives, and Canada’s first critical care information system snagged the top prizes at two recently concluded technology contests.
The new CAIMS helped Canadian Human Rights Commission personnel better access data and cope with no less than 50,000 inquiries that land in its office each year.
Each request, said Zaid, could potentially lead to an investigation that takes several months to complete.
He said the Commission continually faces this deluge of requests.
“The organization’s existing system was having difficulty integrating with newer applications.”
The older system relied on an Oracle database. However, over the years, CHRC implemented new processes, calling for the rollout of newer systems.